Return Policy

We want every order to feel like a win. If something isn't right, we'll make it right.

30-Day Return Window

You have 30 days from the date of delivery to request a return.

What Can Be Returned

Items are eligible for return if they are:

• Unopened, in original condition with all packaging and accessories included
• Not activated, registered, or paired to a device

Important — Opened Electronics

Because of the nature of consumer electronics, opened or unsealed items (including earbuds, headphones, smartwatches, chargers, and speakers) cannot be returned unless they arrive defective or damaged. This is standard across the electronics industry and protects both you and us from misuse.

If your item arrived faulty or not as described — we've got you. See below.

Damaged or Incorrect Items

Report within 7 days of delivery with your order number and photos. We'll resolve it fast — replacement or full refund, no runaround.

How to Start a Return

Email us at support@apexvaluehub.com with your order number and reason for return. We respond within 1–2 business days.

Refunds

Approved refunds are processed to your original payment method within 5–10 business days.

Exchanges

Exchanges are available for defective or damaged items. Contact us at support@apexvaluehub.com to arrange.